Refund policy

We offer a Lifetime return policy and Lifetime Warranty. Returns are accepted anytime for any reason—used or unused—with proof of purchase.

For Lifetime Warranty claims (defects or damages), contact us anytime for a replacement or repair. Email info@hitchlok.com to start.

Buyer pays return shipping unless it’s a warranty claim, then we provide a label.

You can always contact us for any return question at Info@hitchlok.com.

Damages and issues
Please inspect your order within 7 days and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received the return, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@hitchlok.com.

HitchLok.com (a division of Victorum LLC)
26 Samuels Rd
Sandpoint ID 83864